| Customer Relationship Management (CRM) today is arguably the fastest-growing category of enterprise applications worldwide. Leading Kounsar takes a simple view of this decisive new phenomenon sweeping global enterprises: | |  | | CRM is a cautious blend of people, processes and technologies. It enables automating and integrating a host of customer-related processes and promises increased revenues, streamlined processes, and reduced costs. CRM systems will deliver significant operational efficiencies and increase revenues when implemented properly. |
| | Leading Kounsar offers a comprehensive e-CRM solution practice to suit every tier of your enterprise structure. |
Our e-CRM practice has advanced to critical operational systems:
- Call centre solutions.
- Field automation for Manufacturing
- Sales force automation,
- Customer service.
- Marketing campaign management etc
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| Expansion of communication channels and integration of:
- Voice based
- Fax, PDA
- Wireless
- Web chat and Web forms
- E-mail
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| | We design around the latest standards, technologies and best quality practices for business intelligence to simplify integration with your enterprise and business systems, offering a choice between analytical and operational CRM. | | We can engineer complete integration of customers, partners and front-office sales, marketing and service, as well as accounting, distribution and other back-office activities according you a smart, insightful view of your business. | | We leverage upon a strong CRM domain expertise to deliver uniquely successful customer manageability with improved ROI for our clients. |
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