You are here: Home Company Overview Quality Focus Our Quality Assurance processes provide adequate assurance that the software products and processes in the project lifecycle conform to their specified requirements and planned unrolling. Objective evaluations of the deliverables, carried-out processes and services against the corresponding standards and procedures Identifying, documenting and addressing non-compliances Feedback to staff on the results of Quality Assurance activities To reach our vision of becoming the preferred supplier of software services for all the customers we serve, we monitor the parameters of our activity constantly. Our quality goals reflect the efforts our organization undertakes to exceed the expectations of all our stakeholders: Minimum schedule variance with original estimates Minimum effort variance with original estimates Minimum defect rate after testing (customer view). Retain 95% of customers year by year Achieve a 90% retention rate for employees It is possible to co-work successfully on a software project only if effective communication is ensured between the customer and the offshore software vendor. Leading Kounsar focuses on two central project communication issues: language proficiency and organized task statement/reporting. As communication facilities we can use email, phone, ICQ , MSN and other instant messaging software . We can additionally utilize a proprietary web-system to centralize and organize all project communication.